Question 1

What is the difference between open and enclosed transport?

Accepted Answer

Open transport is the most common car shipping method. There are two types of open- air transporters. Majority of shipments are be made with 8-10 car carriers. Smaller carriers which hold 2-3 cars are used for shorter more local moves. There is broader network of carrier availability for open-air carriers since they are used more often. you suggest choosing enclosed shipping methods when shipping classic, luxury or exotic vehicles. Enclosed transporters guarantee maximum protection from exposure to any open-air elements on the road. We suggest booking your enclosed transport in advance
since there is limited carrier availability.

Question 2

Can I ship my vehicle if it isn't running?

Accepted Answer

Yes, we can ship vehicles that are in non-running/inoperable condition. When inoperable cars are shipped, a special auto carrier is required that makes use of a winch which is connected to your car and slowly and safely pulls your vehicle onto the carrier. There is an additional fee for inpoerable vehicles because of the special equipment and extra work involved with
securing the vehicle onto the transporter. You can select the inoperable option on the online booking form or inform your shipping agent if you make your reservation by phone so that the proper arrangements can be made to accomodate a non-running vehicle.

Question 3

How far in advance should I schedule my transport?

Accepted Answer

The further in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, we suggest scheduling your transport at least 2 to 3 weeks in advance. Expedited shipping options are available in order to accomodate shipments that require . You can always give us a call and ask one of our car shipping experts what your options are in terms of the schedule for your car transport.

Question 4

Does someone have to be present for pick up and delivery?

Accepted Answer

Yes, there must be someone present to release and accept the vehicle, provide keys to the driver and sign the initial and final inspection reports. This person can be anyone over the age of 18 that you trust with releasing or accepting your vehicle.

Question 5

What is top load service?

Accepted Answer

Top load service is when your car is placed on the higher deck or level of an open auto transport trailer. This is considered to be preferable to the bottom load because the cars on the lower deck are at risk of possibly having fluid from the cars above leak on them.

Question 6

How do I pay for my auto shipping?

Accepted Answer

We accept CREDIT CARD ON deposit. On delivery the balance will be due, we only accept COD cash on delivery, electronic transfer, postal money order, and bank/certified check for the balance. If a balance is due upon delivery

Question 7

Where will my car be picked up and delivered?

Accepted Answer

The driver will get the car transporter as close to your door as he can legally and safely get. In most cases, the driver will be able to pickup and deliver directly at your door. Some cities may have restrictions on large trucks that prohibit them from driving into residential areas. Auto transport trucks are large and need lots of room to maneuver and turn around, so if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet at a location nearby with a large parking lot, such as a grocery store.

Question 8

What is the bill of lading and what exactly does it have to do with my shipment?

Accepted Answer

The bill of lading is a very important document used by car shipping companies to document any pre-existing damage on the vehicle during the time of pickup. It also serves as a record of your contact info and the official agreement for transport. If you want to file any insurance claim regarding your shipment you will need the Bill of Lading.

Question 9

Can I put personal items in my vehicle?

Accepted Answer

You may transport personal belongings in your car, as long as their total weight does not exceed 100 pounds and they are stored in the trunk or back seat (below the window line). Please keep in mind that personal belongings are not covered by insurance if they are reported as damaged or missing.

Question 10

Can I ship a vehicle with low ground clearance?

Accepted Answer

Yes, however any vehicle with clearance lower than 4 inches will likely need to be shipped on an enclosed trailer with a lift gate. Low-clearance vehicles simply cannot be driven onto an open trailer because the car would risk bottoming out while being loaded onto the carrier.

Question 11

Do I need license plates on a vehicle to ship it?

Accepted Answer

No, we just need the vehicle and keys.

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